Refund and Cancellation Policy

Subscription Cancellation

Cancel renewal through the billing or subscription-management link for the payment provider used at checkout, or contact support@sevli.app. Canceling renewal normally leaves the already-paid subscription active until the end of its paid period and prevents the next renewal. Cancellation does not automatically refund previous payments.

Refund Requests

Contact support@sevli.app with your account email, order reference and the reason for the request. We review duplicate charges, undelivered purchases, incorrect billing and other requests individually, taking account of credit usage and applicable consumer law. No fixed refund window or automatic refund is promised. Statutory rights are unaffected.

Credits and Validity

Generation deducts the quoted credits. Failed processing returns the affected generation credits to the account under their original validity rules; this is distinct from refunding a cash payment. Monthly subscription credits expire at the end of the allocation period. Annual plans allocate credits monthly. Credit packs have the validity shown before purchase. Unused or expired credits do not automatically create a right to a cash refund.

Processing

Approved cash refunds are made through the original payment provider, normally to the original payment method. The provider and your bank determine processing time. A refund request does not itself cancel a subscription; request cancellation separately if you also want to stop renewal.